Case Studies

A concept case study. Self-directed exploration, not a shipped feature. It's 7am. A restaurant's espresso machine throws an error code, and the doors open in an hour. Right now, that means digging through a PDF manual or calling a support line and waiting on hold. This concept gets that manager an answer in under a minute. Or an honest "here's when a technician can get there," instead of a guess dressed up as one. The real part I worked on the Nestlé Professionals account at